.:Satellite Toys:.

How do I order?

To order from The Satellite Toy Shop is very simple. If you look through our website and see something you would like to buy just click on the "buy now" button this will take you through to Pay Pal which is the safest securest way of buying items on the internet.

Or you can call us on 01509 260047.

On receipt of your order you will be sent an email confirmation. We try very hard to make sure that all our site is correct, but in case we have inadvertently priced goods incorrectly, or we are no longer able to supply a particular product we will let you know as soon as possible. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

What happens if my items are Out of stock?

If your item is out of stock, we will keep your order for that item and send it to you as soon as we receive it. You will always be emailed with the option to cancel your order if you would rather not wait. We do not intend to charge you for items that are not in stock. Where practical part orders will be dispatched, occasionally it is better to hold the entire order and send it as one package.

What if I want to send items back to you?

Please check all items immediately upon arrival. Some products will vary slightly, eg. hand painted toys may vary. If you are in any way unhappy with your goods, please call us on 01509 260047. You can return all unused items within 14 days for a full refund or an exchange. We cannot refund or exchange used or customer damaged items. With the exception of faulty goods, return postage cannot be refunded and refunds will not be made until the goods have been received. The address to send returns to is: Satellite Toy Shop, 7 Churchgate, Loughborough LE11 1UD. - There is no refund on any sale items.

Is there a delivery charge?

Delivery is FREE on orders over £100. For other orders standard UK delivery is £2.95. We review our delivery costs regularly and if we find a more competitive price that still secures the quality and reliability we insist on we will pass this on to you.

What payment methods do you accept?

Accepted: Visa, MasterCard, Electron, Solo, Cheques – we will only debit your card on dispatch of the goods.

Please make cheques payable to The Satellite Toy Shop – goods will be dispatched once the funds have cleared our account.

How long will delivery take?

If we have your items in stock we will normally dispatch the same day you place your order, and for most items over 2kg we use a 2 day courier service, outer lying areas sometimes take an extra day to arrive. Our Next Day service is also available for urgent orders! Lighter orders are sent via Royal Mail First Class and should arrive the next day, although this is not guaranteed. Where we are waiting for stock to arrive we will let you know your expected delivery date, and will do everything we can to get the order out as quickly as possible and we will keep you informed all the time.

Can I place my order over the phone?

Certainly if you wish to call us on 01509 260047 we will be happy to take your order over the phone, you will need your credit card details to hand.